Overview

NewDiligence delivers a comprehensive diagnosis of your company’s relationships with its customers. We measure their attitudes towards your company, how much attention and resources your company focuses on them and the overall quality and usefulness of your customer data.

Any gaps between the true needs and wants of customers and your company’s understanding and knowledge of those needs may lead to product and service delivery problems. These gaps can be a root cause of customer dissatisfaction.

Our customer diagnostic service includes:

• Customer Touchpoint Analysis—a report on how you collect, track, store and use customer data including recommendations on improving the process
• Standardized Customer Lists—cleaned customer and company names, scrubbed of bad data, and de-duplicated. All names and information are matched to the correct company and location
• Executive & Management Interviews: to measure your company’s internal understanding of customer need, their pain points and your company’s value proposition
• Customer Satisfaction Report—a survey-based assessment of customer satisfaction with your company, emphasizing the critical area that require focus
• Gap Analysis—analysis of how customer views and "insider" views diverge and the resulting risk of service delivery gaps.
• Action Plan: recommendations and next steps that your company can take to enhance positive findings identified by the analysis, fix the problems uncovered by the engagement and take full advantage of all the opportunities available to your company