NewDiligence offers an affordable fee structure, based on the number of customers you have:

	Total Fee
Up to 1000 customers	$12,500
1001 to 5000 customers	$18,500
Each additional 1000-customer increment	$2,500

These fees include:

• All engagement services including Customer Touchpoint Analysis, Standardized Customer Lists, Customer Satisfaction Report, Gap Analysis and the Action Plan
• All printed and electronic research materials, including A, B & C the Executive Summary, the Final Report, presentation of findings, cross-tabs, data analysis and customer verbatims
• All miscellaneous expenses, including postage and messenger services
• Survey incentives for up to two emails. Additional emails may require additional incentives

The fees do not include any travel expenses. Our data collection and analysis procedures are standardized so that we can efficiently and quickly complete your project. Requests for significant customization or other changes in scope or timing may affect the fee structure.